Return & Refund Policy
Last Updated: July 2026
At dcdou.info, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You may return eligible items within 30 days after receiving your order.
To qualify for a return:
- Item must be unused whenever possible
- Item should be returned in its original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or customized products
- Gift cards
- Items marked as Final Sale
- Products damaged through misuse
Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective product
- The wrong product
Please contact us within 7 days of delivery and include:
- Your order number
- Photos of the product
- Photos of the package
We’ll arrange a replacement or full refund whenever applicable.
Refund Process
After receiving and inspecting your returned item:
- You’ll receive an email confirming the inspection.
- Approved refunds are issued to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your payment provider.
Order Cancellation
Orders may be canceled before shipment.
If an order has already shipped, please wait until delivery and submit a return request.
Return Shipping
If the return is due to:
- Our error
- Damaged product
- Incorrect item
We will cover the return shipping cost.
For returns due to customer preference, return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Customer Support
Email: [email protected]
Website: dcdou.info
We normally respond within 24–48 business hours.